Southwest CEO maps out a recovery after holiday meltdown: 'We have work to do'

Southwest said it canceled about 16,700 flights between Dec. 21 through Dec. 31, failing to recover from severe winter weather.

Southwest CEO maps out a recovery after holiday meltdown: 'We have work to do'
Southwest said it canceled about 16,700 flights between Dec. 21 through Dec. 31, failing to recover from severe winter weather.