Southwest Airlines CEO Bob Jordan says carrier's 'story not fully written' as recovery continues

Three months after Dallas-based Southwest canceled more than 16,700 flights affecting about 2 million people during the holidays, CEO Bob Jordan said the company has a plan to "significantly reduce the likelihood of repeating an event of that magnitude and impact."

Southwest Airlines CEO Bob Jordan says carrier's 'story not fully written' as recovery continues
Three months after Dallas-based Southwest canceled more than 16,700 flights affecting about 2 million people during the holidays, CEO Bob Jordan said the company has a plan to "significantly reduce the likelihood of repeating an event of that magnitude and impact."